Refund policy

RETURNS & EXCHANGES

Every order placed with TWO 03 TWO is handled with care. Our products are made with intention, and we hold ourselves to that standard at every step.

Domestic & International Orders

Returns and exchanges are accepted only in two circumstances: if the wrong product has been delivered — meaning it does not match your order confirmation — or if there is a genuine manufacturing or quality defect. In either case, we will review the claim and re-fulfill your order with the same or an equivalent product.

Each request is assessed individually. Please contact our Customer Care within 48 hours of delivery with your order number, date of transaction, delivery address, and clear images of the item in question.

We are unable to accept returns or exchanges under any other circumstances. Before placing an order, please review your selection carefully — colours, sizes, quantities — as we do not offer returns on the basis of preference or change of mind.

Orders placed during sale or promotional periods are not eligible for return or exchange.

Refunds will not be issued in cases where an incorrect or incomplete shipping address has been provided, where three delivery attempts have been unsuccessful, or where delivery has been refused by the recipient.

On Receiving Your Order

Please inspect your package before accepting it. If you have reason to believe it was damaged in transit, retain all original packaging — including price tags, labels, and invoices — until the matter is reviewed. Note the damage on the delivery receipt rather than signing it as received.

A Note

All policies are subject to revision. In the event of any conflict, our Terms & Conditions shall prevail.

Customer Care

Reach us within 48 hours of delivery at info@two03two.com. Include your order number, transaction date, delivery address, and photographs of the item.